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Streamlining Security Operations with The Shift Matrix

The Shift Matrix is a comprehensive security workforce management solution designed to automate and streamline the scheduling, monitoring, and payout process of guards and patrollers.

The software connects admin staff, site supervisors, and security personnel through a powerful web portal and three dedicated mobile applications: 

  • Guard App
  • Supervisor App
  • Client App

Features

1. Admin Module

The admin has full control over the platform and can:

  • Create and manage user accounts
  • Define role-based permissions for each user(e.g., site-level access, payroll-only access, scheduler-only access).
  • Monitor overall platform analytics and system logs.
  • Configure system settings including:
  • Default shift timings
  • Overtime rules
  • Invoice tax slabs
  • Notification preferences
  • Manage company master, user roles, company settings and other masters globally.

2. User Module

Functionality in the user module is driven by roles and permissions assigned by the admin.

Depending on roles, users can:

Schedule Management

  • Assign shifts to guards on various sites
  • Assign patrollers to predefined routes.
  • Add schedules:
  • Individually (per shift)
  • In bulk (for multiple days/weeks/months via Excel)
  • View and manage the duty calendar.

Real-Time Duty Monitoring

  • Monitor live check-ins and check-outs from the Guard App.
  • View GPS logs of patrollers.
  • Flag late or missed duties.

Notification Management

Send push notifications to guards and patrollers for:

  • New duty assignments
  • Shift reminders
  • Urgent site instructions

Payroll & Billing

Automatically calculate guard payouts based on:

  • Scheduled vs. actual hours
  • Overtime
  • Night shift or holiday bonuses

Client App Features

The Client App is designed to offer real-time visibility and direct engagement with on-duty guards, empowering clients to ensure security standards are being met at their sites.

1. View Assigned Guards

  • Clients can see a list of current guards deployed to their sites.
  • Includes profile pictures, Emp-IDs, shift timings, and duty type (Guard/Patroller).

2. View Upcoming Guards

  • See a schedule of guards assigned for the next shifts (daily/weekly).
  • Useful for confirming future duty allocations in advance.

3. Distress Call to Guard

  • One-tap emergency button to send a distress alert to the on-duty guard.
  • Can optionally notify admin or supervisor for immediate response.

4. Chat with Guard on Duty

  • In-app messaging system allows secure communication with the assigned guard.
  • Chat history is maintained for compliance and transparency

5. Rate Completed Jobs

  • Clients can rate individual completed duties (e.g., punctuality, behavior, vigilance).
  • Feedback goes directly to admin for performance review.

6. Rate Security Company & Guards

  • Overall ratings can be given to Falcon Security Services and its guards.
  • Helps maintain service quality benchmarks.

Client Dashboard Highlights

  • Live Duty Status: Ongoing shifts with check-in/out status.
  • Guard Performance Reports: Monthly reports of guard behavior and punctuality.
  • Feedback History: View past ratings and submitted reviews.
  • Quick Actions: Emergency call, shift view, complaint submission.

Guard App Features

1. Centralized Scheduling & Monitoring

  • Enables real-time assignment and tracking of guards and patrollers.
  • Reduces manual errors and paperwork in schedule planning.
  • GPS-based check-ins provide location-based verification of duties.

2. Improved Guard Accountability

  • Guards must check in/out using the app with GPS and time logs.
  • Reduces fake attendance and increases punctuality.
  • Tracks actual working hours vs. scheduled hours.

3. Real-Time Alerts & Notifications

  • Management receives alerts for:
  • Missed check-ins
  • Delayed duties
  • Emergency messages from guards
  • Allows proactive response to duty issues or site problems.

4. Automated Payroll & Billing

  • Calculates guard payouts based on actual duty data.
  • Generates client invoices from completed shifts.
  • Saves hours of manual reconciliation every month.

5. Data-Driven Reports & Analytics

  • Provides detailed reports: site-wise, guard-wise, and shift-wise.
  • Helps management identify underperformance or over-utilization.
  • Assists in manpower planning and optimizing deployment.

6. Improved Client Confidence

  • Clients can see real-time guard status through the Client App.
  • Guard feedback and ratings help monitor service quality.
  • Transparent operations lead to better client retention.

7. Incident Reporting

  • Guards can log incidents via the app (photos, voice notes).
  • Helps management assess security issues and take action promptly.

8. Efficient Communication

  • In-app messaging reduces reliance on calls/WhatsApp.
  • Ensures traceability and professionalism in communication.

9. Compliance & Auditing

  • Digital logs ensure attendance records are secure and auditable.
  • Useful for audits, legal queries, and HR records.

10. Scalability

  • Easily add more guards, sites, or admins without disrupting operations.
  • Ideal for expanding security firms managing multiple contracts.

Our Pricing Plans

Choose from our affordable and scalable plans designed to fit security teams of all sizes. Whether you're managing a small team or a large workforce, The Shift Matrix has a plan for you.

Starter Plan – Perfect for Small Teams

Ideal for small businesses or security agencies just starting with digital scheduling.

₹ 3,999 per month
  • Features:
  • Employee, Site & Route Masters
  • Guard & Patroller Scheduling
  • Site-Based Payout Management
  • Guard & Site Payout Tracking
  • Email Reminders & Alerts
  • Guard/Patroller Mobile App Access
  • ID Card Generator
  • Import/Export Utilities
  • Up to 50 Active Employees
  • Basic Reports
  • Standard Support
Explore more

Professional Plan – Best for Growing Company

Great for mid-sized agencies managing multiple sites and clients.

₹ 8,999 per month
  • Everything in Starter, plus:
  • Admin Panel & Admin App
  • Real-Time Notifications
  • Route Management Tools
  • Role-Based Access Control
  • Up to 100 Active Employees
  • Priority Support
Explore more

Enterprise Plan – For Large Scale Operations

Designed for multi-location security companies and enterprise clients.

Custom Pricing Let’s Talk!
  • Everything in Professional, plus:
  • Unlimited Employees & Sites
  • White-Label Branding (Logo, Domain)
  • Advanced Analytics & Reports
  • Custom Workflow Automation
  • Advanced Import/Export (Excel, CSV, API)
  • SLA-Based Premium Support
  • Dedicated Account Manager
  • Onboarding & Training for Teams
Explore more

Starter Plan – Perfect for Small Teams

Ideal for small businesses or security agencies just starting with digital scheduling.

₹ 39,999 year
  • Features:
  • Employee, Site & Route Masters
  • Guard & Patroller Scheduling
  • Site-Based Payout Management
  • Guard & Site Payout Tracking
  • Email Reminders & Alerts
  • Guard/Patroller Mobile App Access
  • ID Card Generator
  • Import/Export Utilities
  • Up to 50 Active Employees
  • Basic Reports
  • Standard Support
Explore more

Professional Plan – Best for Growing Company

Great for mid-sized agencies managing multiple sites and clients.

₹ 89,999 year
  • Everything in Starter, plus:
  • Admin Panel & Admin App
  • Real-Time Notifications
  • Route Management Tools
  • Role-Based Access Control
  • Up to 100 Active Employees
  • Priority Support
Explore more

Enterprise Plan – For Large Scale Operations

Designed for multi-location security companies and enterprise clients.

Custom Pricing Let’s Talk!
  • Everything in Professional, plus:
  • Unlimited Employees & Sites
  • White-Label Branding (Logo, Domain)
  • Advanced Analytics & Reports
  • Custom Workflow Automation
  • Advanced Import/Export (Excel, CSV, API)
  • SLA-Based Premium Support
  • Dedicated Account Manager
  • Onboarding & Training for Teams
Explore more

Frequently Asked Questions

Find answers to the most common questions, covering everything from setup to advanced features, to help you get the most out of the platform.

The Shift Matrix is a complete security workforce management solution that automates scheduling, monitoring, and payout processes for security guards and patrollers. It integrates admin staff, site supervisors, and security personnel through a web portal and three mobile apps.

The platform is designed for security agencies, guard companies, site supervisors, and clients who need real-time visibility and control over their security operations.

There are three dedicated apps:

  • Guard App – For guards to receive schedules, check in/out, and report incidents.

  • Supervisor App – For site supervisors to manage shifts, approve attendance, and monitor teams.

  • Client App – For clients to view guard activity, reports, and shift performance.

It offers automated shift scheduling, avoids double bookings, and notifies guards and supervisors instantly about shift changes through the mobile apps.

Yes, it supports real-time attendance tracking, GPS location monitoring, and geofencing to ensure guards are at the assigned locations during their shifts.

Yes. The system can automatically calculate payouts based on attendance and shifts worked, reducing manual errors and saving time on payroll processing.

Yes, it is a cloud-based solution, accessible anytime via web portal or mobile apps, with secure data storage and backup.

Absolutely. It provides detailed reports on attendance, shift compliance, incidents, performance metrics, and more for both management and clients.

You can request a demo or contact the sales team via the official website. Onboarding includes setup support, training, and full technical assistance.